Terms and conditions of use
I. Merchant Identification
1.1. These General Terms and Conditions (hereinafter also "GTC") govern the legal relationships between the company
Business Name: Locksmith Service, s.r.o.
Registered Office: Luční 857, 356 01 Sokolov, Česko
The company registered in the Business Register maintained by the District Court in Plzeň, Section Ltd., Insert 29041.
Company ID: 02155052
VAT ID: CZ02155052
The Merchant is a VAT payer
Bank Details
IBAN: CZ41 0800 0000 0032 9676 2349
SWIFT (BIC): GIBACZPX
BANKNAME
(hereinafter referred to as "Merchant") and any person who purchases products offered by the Merchant on the Merchant’s Website and who acts as a consumer within the meaning of these General Terms and Conditions and the applicable laws defining a consumer, under the applicable legislation of the Czech Republic, in particular the following laws: Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, as amended, Act No., Act No. 40/1964 Coll. Civil Code, as amended,
1.2. The Merchant’s email and telephone contact is:
Email: info@locksmith.cz
Phone: +420 777 714 762
1.3. The address for sending documents, complaints, or contract withdrawals is:
Locksmith Service, s.r.o., Luční 857, 356 01 Sokolov, Česko
II. Definition of Terms
2.1. For the purposes of these General Terms and Conditions, the Merchant, in accordance with Act No. 108/2024 Coll., defines the following terms:
2.2. A distance contract is a contract between the Merchant and the Consumer agreed and concluded exclusively by one or more means of distance communication without the simultaneous physical presence of the Merchant and the Consumer, in particular using an online interface, email, telephone, fax, letter, or catalog.
2.3. Merchant (hereinafter also "Seller") is a person who, in connection with a consumer contract, the obligations arising therefrom, or in commercial practice, acts within the scope of their business or profession, including through another person acting on their behalf or for their account.
2.4. Consumer is a natural person who, in connection with a consumer contract, the obligations arising therefrom, or in commercial practice, does not act within the scope of their business or profession.
2.5. A consumer contract is any contract, regardless of its legal form, concluded between the Merchant and the Consumer.
2.6. The term Online Shop is identical to the terms E-Commerce and Website.
2.7. Buyer is any person (natural or legal) who has placed an order, in particular using the Seller’s website or other means of remote communication.
2.8. Durable medium is a means that allows the consumer or Merchant to store information addressed to them for a period corresponding to the purpose of the information and in a manner that allows unchanged reproduction and use in the future, in particular a document, email, USB key, CD, DVD, memory card, or computer hard drive.
2.9. Product means, in particular, goods, services, or digital content.
2.10. Service means, in particular, any activity or performance offered or provided to the Consumer.
2.11. Goods mean any tangible movable item.
III. Basic Provisions
3.1. These General Terms and Conditions govern the legal relationships between Buyers who are consumers and the Merchant.
3.2. Contractual relationships (as well as other legal relationships arising from the contract) with Buyers who do not act as consumers are governed by Act No. 513/1991 Coll., Commercial Code, as amended.
IV. Product Order – Conclusion of the Purchase Contract
4.1. The proposal to conclude a purchase contract by the Buyer is the sending of a product order, in particular using the Merchant’s website or other remote communication means.
4.2. The purchase contract between the Buyer and the Merchant is concluded at the moment the Merchant delivers an order confirmation to the Buyer, which the Buyer created according to clause 4.1 of these GTC (electronically to the Buyer’s email address chosen during order placement).
V. Duration of the Purchase Contract
5.1. The purchase contract is concluded for a definite period and expires mainly upon the fulfillment of all obligations by the Seller and Buyer, especially upon delivery and payment of the products according to the concluded purchase contract. This provision does not affect the Buyer’s rights under statutory liability for product defects by the Merchant.
VI. Purchase Price – Information on Purchase Price
6.1. The price of goods and services ordered through the Seller’s Website (hereinafter "purchase price") is indicated separately for each product and is valid at the moment the Buyer places the order.
6.2. The purchase price of goods or services listed on the Seller’s Website is the total price including all taxes and is clearly displayed on the Website.
VII. Delivery of Products
7.1. If the Buyer chooses cash on delivery as the payment method, the Seller is obliged to fulfill the order and deliver the products to the Buyer within 30 days from the conclusion of the purchase contract under clause 4.2 and these GTC.
7.1.1. If the Buyer chooses a payment method other than cash on delivery, the Seller is obliged to fulfill the order and deliver the products to the Buyer within 30 days from the conclusion of the purchase contract under clause 4.2 and these GTC and after payment of the total order price. If both conditions are met (i.e., the purchase contract was concluded and the total order price paid to the Seller), the Seller is obliged to deliver the products to the Buyer within 30 days of fulfilling both conditions.
The usual delivery period is 2 days from the conclusion of the purchase contract or 2 days from the payment of the total order price to the Seller.
VIII. Transfer of Ownership
8.1. Ownership of the sold item and the risk of accidental loss, accidental damage, or deterioration passes to the Buyer upon delivery.
IX. Payment Methods
9.1. For goods and services on the Seller’s Website, you can pay by the following methods:
9.1.1. Cash on delivery – price: 1.00 EUR (incl. VAT)
9.1.2. Bank transfer to the Seller’s account – price: 0.00 EUR (incl. VAT)
9.2. For goods and services at the Seller’s pickup point, you can pay by the following methods:
9.2.1. Cash or cashless payment at the Seller’s pickup point – price: 0.00 EUR (incl. VAT)
X. Shipping – Methods of Product Delivery and Shipping Costs
10.1. The purchase price of goods or services does not include shipping costs or other delivery-related expenses.
10.2. Methods of delivery and shipping costs:
10.2.1. Delivery Methods:
10.2.1.1. Czech Post (delivery on address)
10.2.1.2. Courier Service
10.2.1.3. Personal pickup at the store: Luční 857, 356 01 Sokolov, Czechia
10.2.2. Delivery Costs:
10.2.2.1. Czech Post: 4.00 EUR (incl. VAT)
10.2.2.2. Courier Service: 4.50 EUR (incl. VAT)
10.2.2.3. Personal Pickup: 0.00 EUR (incl. VAT)
XI. Buyer’s Right to Withdraw from the Purchase Agreement Without Giving a Reason
11.1. The consumer has the right to withdraw from a distance contract or a contract concluded outside the trader’s business premises without giving any reason within the period specified in Article XII, points 12.1 to 12.3 of these Terms and Conditions, except for contracts whose subject matter is:
11.2. Provision of a service if the service has been fully provided and the provision of the service started before the expiry of the withdrawal period with the consumer’s explicit consent and the consumer declared that they were properly informed that by giving consent they lose the right to withdraw from the contract after full provision of the service, if under the contract the consumer is obliged to pay the price,
11.3. Delivery or provision of a product whose price depends on fluctuations in financial market prices that the trader cannot influence and which may occur during the withdrawal period,
11.4. Delivery of goods made according to the consumer’s specifications or custom-made goods,
11.5. Delivery of goods liable to rapid deterioration or spoilage,
11.6. Delivery of goods sealed for health protection or hygiene reasons which cannot be returned once the seal has been broken after delivery,
11.7. Delivery of goods that, due to their nature, may be inseparably mixed with other goods after delivery,
11.8. Delivery of alcoholic beverages, the price of which was agreed upon at the time of the contract, where delivery can occur no sooner than 30 days and the price depends on market fluctuations that the trader cannot influence,
11.9. Performance of urgent repairs or maintenance during a visit to the consumer, at the consumer’s express request; this does not apply to contracts for services other than repair or maintenance, and contracts for goods other than spare parts required for repair or maintenance, if contracts were concluded during the trader’s visit and the consumer did not order these goods or services in advance,
11.10. Delivery of audio, video, audiovisual recordings, or software in a sealed package which was unsealed after delivery,
11.11. Delivery of periodicals except subscriptions,
11.12. Goods purchased at a public auction,
11.13. Provision of accommodation services for purposes other than residential, transport of goods, car rental, provision of catering services, or leisure-related services if the trader is to provide these services at a precisely agreed time or within a precisely agreed period,
11.14. Delivery of digital content not supplied on a tangible medium if the provision started with the consumer’s explicit consent before the withdrawal period expired, and the consumer declared that they were properly informed that by consenting they lose the right to withdraw from the contract once the digital content provision begins, and the trader provided confirmation under §17(12)(b) or §17(13)(b) of Act No. 108/2024 Coll. on Consumer Protection, if under the contract the consumer is obliged to pay the price.
XII. Exercising the Right to Withdraw from Distance and Off-Premises Contracts
12.1. The consumer may withdraw from a distance contract or a contract concluded outside the trader’s business premises within
- 14 days from:
- receipt of goods by the consumer according to point 12.4,
- conclusion of a contract for provision of a service,
- conclusion of a contract for the supply of water not sold in a limited volume or specified quantity, or supply of heat,
- conclusion of a contract for digital content not supplied on a tangible medium,
- 30 days from conclusion of a contract during or related to an unsolicited visit or sales event.
12.2. If the trader provided the consumer with specific information about their right to withdraw after the start of the withdrawal period, but no later than 12 months after the start of the period under point 12.1, the consumer may withdraw:
- 14 days from the day the trader provided the information for periods under 12.1(a), or
- 30 days from the day the trader provided the information for periods under 12.1(b).
12.3. If the trader did not provide the required information even under 12.2, the consumer may withdraw within 12 months after the expiry of the period under 12.1.
12.4. Goods are deemed received when the consumer or a designated third party (other than the carrier) takes delivery of all ordered goods, or if:
- goods in one order are delivered separately, upon receipt of the last delivered item,
- goods consist of multiple parts, upon receipt of the last part,
- goods are delivered periodically, upon receipt of the first item.
12.5. The consumer may withdraw from the contract before the start of the withdrawal period.
12.6. The right may be exercised in writing or on another durable medium; for oral contracts, any clear statement of intent to withdraw suffices. A model withdrawal form may be used.
12.7. The period is respected if the consumer sends the withdrawal notice before the last day.
12.8. Withdrawal applies only to specific goods if multiple were supplied under the contract.
12.9. The consumer bears the burden of proof for exercising the right.
XIII. Consumer Rights and Obligations After Withdrawal
13.1. The consumer must return the goods within 14 days of withdrawal, unless the trader offers collection. The period is observed if sent before the last day.
13.2. The consumer bears only the return cost unless the trader agreed otherwise or failed to provide required information.
13.3. The consumer is liable for diminished value from use beyond what is needed to establish characteristics and functionality; this does not apply if the trader failed to inform as required by law.
13.4. The consumer must pay for any services actually rendered up to the withdrawal notice if they consented to early provision under law. Price is calculated proportionally based on the total agreed price or market value if the total price is excessive.
13.5. No other obligations or costs arise from withdrawal beyond those stated.
XIV. Trader Rights and Obligations After Consumer Withdrawal
14.1. The trader must refund all payments including delivery costs within 14 days of receiving the withdrawal notice.
14.2. Refunds correspond to the withdrawn portion; no extra charges for delivery.
14.3. Additional costs chosen by the consumer (other than the cheapest standard method) are not refunded.
14.4. The trader may not charge for services or digital content if legal information or consent requirements were not met.
14.5–14.8. Refunds depend on receipt of goods, collection costs, and prohibition of unilateral offsetting.
XV. Supervisory Authority
15.1. The relevant authority overseeing consumer protection is:
Czech Trade Inspection – Plzeňský a Karlovarský
Address: Houškova 661/33, 326 00 Plzeň, Inspection Department
Contact: +420 222 703 404
XVI. Alternative Dispute Resolution
16.1. If unsatisfied, the consumer may request remedy from the trader. If denied or ignored within 30 days, the consumer may submit a proposal for alternative dispute resolution under Act No. 391/2015 Coll. Czech Trade Inspection or other authorized entities handle disputes, with links provided. Only consumers acting in consumer capacity may use this for disputes arising from distance contracts.
XVII. Additional Provisions
17.1. Sale of alcohol, tobacco, or other age-restricted products to under 18s is prohibited. Age verification is done via ID at delivery; orders are not delivered if age is not verified.
XVIII. Codes of Conduct
18.1. The trader has not committed to any specific codes of conduct; consumers are informed of the absence of such codes.
XIX. Consumer Product Ratings
19.1. The trader does not restrict product reviews to buyers only.
XX. Final Provisions
20.1. The trader may change these Terms; posting on the website fulfills notification.
20.2. These Terms are part of the Complaint Policy and Privacy Policy, which are posted on the trader’s website.
20.3. These Terms take effect upon posting on the website 02/02/2026.
Attachments – Downloadable Documents
Distance Contract Withdrawal Form
Product or Service Complaint Form
Český